Shipping policy

HorizonBrook81 is committed to making it convenient for customers around the world to receive their pet cleaning and grooming essentials.

Free Worldwide Shipping

HorizonBrook81 provides free standard worldwide shipping on eligible purchases.

Qualifying orders do not incur a standard shipping charge.

Estimated Delivery

Our standard estimated delivery timeframe is:

7–10 days

This timeframe is an estimate rather than a guaranteed delivery date.

Order Processing

Before shipment, orders may undergo payment verification, inventory confirmation, picking, packing, quality checks, and other fulfillment procedures.

Processing times may vary depending on individual order circumstances.

Tracking

Where tracking is available, customers may receive tracking information after shipment.

Tracking systems can require additional time to display the first carrier scan.

International Orders

We ship internationally to destinations where shipping is legally and operationally available.

International orders may be subject to customs procedures, import inspections, local regulations, taxes, duties, or other government-imposed charges.

Unless otherwise indicated at checkout, customers may be responsible for applicable destination-country import charges.

Delivery Delays

Occasionally, circumstances outside our reasonable control may affect delivery.

Examples include severe weather, carrier disruptions, customs processing, transportation interruptions, public holidays, peak shopping periods, regional restrictions, and incorrect shipping information.

Accurate Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

Please verify your:

Full name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Contact information

before submitting your order.

Address Changes

Contact us immediately if you notice an error in your shipping information.

We will make reasonable efforts to update the address before fulfillment, but changes cannot be guaranteed after an order has entered processing or shipment.

Separate Packages

Depending on fulfillment arrangements, products from the same order may occasionally be delivered separately.

Separate shipments may have different tracking numbers and arrival dates.

Missing Packages

If tracking indicates delivery but you cannot locate your package, check around the delivery location and, where appropriate, with household members, neighbors, building staff, or the carrier.

If additional assistance is needed, contact us.

Shipping Support

Email: support@HorizonBrook81.space
Phone: 530-541-1309

Please provide your order number when contacting us.