Refund policy

At HorizonBrook81, customer satisfaction is important to us. We want you to feel confident when purchasing pet hair removal, grooming, and cleaning products from our store.

We therefore provide eligible customers with a 30-day free return policy, subject to the terms below and applicable consumer law.

30-Day Return Window

Eligible merchandise may be returned within 30 calendar days from the date the order is delivered.

Approved standard returns are free of charge when the return is completed according to the instructions provided by HorizonBrook81.

Eligibility for Returns

For voluntary returns, products should generally be returned in substantially the same condition in which they were received.

Where applicable, please include the original product, components, accessories, manuals, and packaging.

Products that have been intentionally damaged, materially altered, excessively used, contaminated, or returned incomplete may not qualify for a voluntary return unless otherwise required by applicable consumer law.

Grooming and Pet-Contact Products

For hygiene reasons, grooming tools and products that come into direct contact with pets should be kept reasonably clean if you intend to request a voluntary return.

A product that has been excessively used, contaminated, damaged through misuse, or materially altered after delivery may not qualify for a voluntary return.

This limitation does not affect rights relating to defective, damaged, or incorrectly supplied merchandise where applicable.

Starting a Return

Please contact us before sending merchandise back.

Email: support@HorizonBrook81.space
Phone: 530-541-1309

Include your:

Full name
Order number
Product name
Reason for return

If your request concerns damaged, defective, or incorrect merchandise, we may ask for photographs or other reasonable information to help us review the issue.

Once your request has been reviewed, we will provide the applicable return instructions.

Please do not send a return to our listed business address unless specifically instructed to do so by customer support.

Damaged Items

Please inspect your merchandise after delivery.

If an item arrives materially damaged, contact us promptly with your order number and clear photographs of the product and, where relevant, the packaging.

Please retain the merchandise until we have reviewed your request.

Defective Items

If you believe your product has a material manufacturing defect, contact our support team.

Depending on the circumstances, applicable law, and availability, we may provide an appropriate remedy such as a refund or replacement.

Incorrect Items

If you receive a materially different product from the one ordered, please contact us before using or returning it.

We will review your order and provide appropriate instructions.

Refunds

After receiving and inspecting an eligible return, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Your bank, card provider, or payment processor may require additional time to post the refund to your account.

Exchanges

Where available, we may assist with exchanges.

Contact customer support before returning your original item so we can determine what options are available.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process the cancellation before fulfillment begins.

If an order has already entered fulfillment or been shipped, cancellation may no longer be possible. You may instead request an eligible return after delivery.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude or limit statutory consumer rights that cannot legally be excluded.